Dental Office Toolkit

Dental Office Toolkit FAQs

Get answers to frequently asked questions about Dental Office Toolkit

• What do I do if I forgot my username?

  You will need to re-register for the new Toolkit. Click here to watch a tutorial video on the quick and easy registration process!

  Note: When you re-register for the Toolkit, ensure your first name and last name combination is unique from your previously used first and last name combination. For example: If the first name and last name combination was previously John Smith, please add a number after either the first or last name to make it unique (ex: John Smith1).

• What do I do if the system will not allow me to pass the incomplete profile page?

  If you are unable to pass the incomplete profile page, you are most likely trying to register under a first and last name combination that already exists for your business (TIN). To overcome this, please include a number at the end of either your first or last name to make it unique (ex. John Smith becomes John Smith1).

• Why does nothing happen when I select Print Benefits?

  It is possible your browser's pop-up blocker is blocking this functionality. Ensure your browser's pop-up blocker is disabled. Click here to view a tutorial on disabling your pop-up blocker.

• What is a no pay processed claim?

  A no pay processed claim is any claim that is a $0 cost to the business. This includes any claims that have been denied, declined or that have a $0 payment.

• What does a Routed, Estimated, Denied or Paid claim mean?

  • Routed: A claim that requires manual review prior to processing. You may be required to submit information for this claim to complete processing (Information Request).
  • Estimated: A pre-treatment estimate that has completed processing and can be submitted in for payment.
  • Paid: A claim that has completed processing and been paid.
  • Denied: A claim that has completed processing and has been denied and/or is not billable to the patient. Please check the processing policies on the claim in question for the reason the claim was denied.

• As a new user, how do I register for the Dental Office Toolkit®?

  1. If you are an existing user of the Dental Office Toolkit, you do not need to re-register.
  2. If you are new user, to register for the Dental Office Toolkit, ensure that you have the following information:
     1. Provider’s license number
     2. State in which provider is licensed
     3. Provider’s Tax Identification Number (TIN)
     4. Service office ZIP code
     5. Phone number or email address associated with the service office
  3. What if I have more than one service office associated to a TIN?
     1. You will only have to register for one service office. The system will be able to link all service offices associated to that TIN.
  4. Do I have to re-register for multiple providers? (ex. one office (one TIN), with multiple licenses)?
     1. If you have multiple providers associated with one TIN, you will not have to re-register for each provider.

  Note: If you do not know the phone number or email address associated with the service office, please contact the Delta Dental provider records department for your state.

• Who in my office should be registered with their own account?

  We encourage offices to use a separate account for each user. With DOT’s new user management functionality, offices may manage the roles and permissions of other users in their office.

• I will be the administrative user. How do I create new users?

  To register additional users, please view the following video: How to set up User Management.

• What states will the new Dental Office Toolkit service?

  The Dental Office Toolkit® (DOT) can be utilized to view information and submit claims for the following Delta Dental entities:

  • Delta Dental of Michigan

  • Delta Dental of Ohio

  • Delta Dental of Indiana

  • Delta Dental of North Carolina

  • Delta Dental of Arkansas

  • Delta Dental of Kentucky

  • Delta Dental of Nebraska

  • Delta Dental of New Mexico

  • Delta Dental of Minnesota

  • Delta Dental of Tennessee

  • Delta Dental of Arizona

  • Delta Dental of Wisconsin (CMS ONLY)

• How do I know what web browser I am currently using?

  The recommended browser for the Dental Office Toolkit is Google Chrome. If you are not sure what browser you’re working in, navigate to https://www.whatsmybrowser.org. If you see the message “You’re using Chrome 63” or any number higher than that, you’re good to go! If you received a different message, please use this tutorial to download and install Google Chrome on your computer. We recommend you do this on all computers that will be accessing the new Dental Office Toolkit.

• What do I do if I visit the Toolkit URL but do not see anything on the screen?

  This is likely because you have visited the correct URL, but are working in an unsupported web browser. Please try accessing https://dentalofficetoolkit.com using Google Chrome.

  If you are not sure what browser you’re working in, navigate to https://www.whatsmybrowser.org. If you see the message “You’re using Chrome 63” or any number higher than that, you’re good to go! If you receive a different message, please use this tutorial to download and install Google Chrome on your computer. We recommend installing Google Chrome on all computers used to access the new Dental Office Toolkit.

• When I enter my username and password to log in, why does the login screen reappear with no error message?

  See this guide for directions on how to enable cookies in Google Chrome.

• How do I add an attachment to a new claim?

  To add attachments to new claims, please view the following video: How To Add New Claim Attachments

• How do I convert a Word document to a PDF document?

  1. Navigate to Word document to convert to PDF document
  2. Right click on selected Word document
  3. Select Convert to Adobe PDF
  4. Save file as pop-up will appear. Select destination folder, enter document name in File Name text box and click save
  5. Adobe PDF Status Box will now indicate progress of document creation; once PDF document has been created it will automatically open on desktop

• What are the new claim attachment metrics?

  • Maximum file size: 5MB
  • Accepted file types: PNG, JPEG, TIFF, GIF, PDF
  • Attachments per new claim: 10 files

• Can I add attachments to previously submitted claims?

  No. This enhancement only applies to new claims that have not yet been submitted.

• Can I update or delete attachments on a previously submitted claim?

  • No. Once a claim has been submitted the attachments with it cannot be changed or deleted.
  • Should an attachment need to be updated or an additional attachment added, please contact customer service.